Effective date: 25 September 2026
1.1 Acceptance of Terms
By accessing or using the MED7 Al Shifa Al Khaleeji Medical Center website (the “Website”), you agree to these Terms & Conditions. If you do not agree, please discontinue use of the Website.
1.2 Website Information
The Website provides general information about the Medical Center, its healthcare services, healthcare professionals, facilities, contact channels, appointment requests and other related information. Website content is for general information and does not replace an individual consultation with a qualified healthcare professional.
1.3 Appointments and Enquiries
Submitting an online appointment or enquiry request does not by itself constitute a confirmed appointment or guarantee availability. Appointment times, healthcare professionals and services are subject to availability and confirmation by the Medical Center.
1.4 Clinical Care
Clinical assessment, diagnosis, investigation, treatment, referral and follow-up decisions are made by appropriately licensed healthcare professionals based on the individual patient’s circumstances. No Website content guarantees a particular medical result or outcome.
1.5 Prices, Packages and Offers
Prices, packages, discounts and promotional offers displayed on the Website may be subject to eligibility, availability, validity periods and specific terms. Prices and promotional information may change. Patients may request clear information about applicable service costs before receiving services.
1.6 Medical Advertising
The Medical Center aims to ensure that healthcare-related Website content and promotional material is accurate, responsible and consistent with applicable UAE and DHA requirements. Content must not be interpreted as a guarantee of cure, guaranteed outcome or substitute for professional clinical advice.
1.7 Intellectual Property
Unless otherwise stated, Website text, logos, photographs, graphics, designs and other materials are owned by or licensed to the Medical Center. They may not be reproduced, modified, distributed or commercially used without appropriate permission, except where permitted by law.
1.8 Acceptable Use
Users must not use the Website for unlawful, fraudulent or misleading purposes; attempt unauthorized access; interfere with Website security or operation; transmit malicious code; impersonate another person; or submit information that is knowingly false or misleading.
1.9 Third-Party Links
The Website may contain links to third-party platforms. The Medical Center does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
1.10 Website Availability
Reasonable efforts are made to maintain accurate and available Website content. However, temporary interruptions, technical errors or changes to services may occur.
1.11 Complaints
Patients may raise complaints or concerns through the Medical Center’s designated complaint channels. Complaints will be handled according to applicable internal procedures and regulatory requirements.
You can raise a complaint or concern by email at info@alshifaalkhaleeji.com, by phone on +971 4 294 0786, or by post to Ali Bin Salem Building, 45B Street, Al Muraqqabat, Deira, Dubai, UAE.
1.12 Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory legal or regulatory requirements.
1.13 Changes
The Medical Center may update these Terms to reflect changes in services, technology, laws or regulatory requirements. The updated version will be published with a revised effective date.