Effective date: 25 September 2026
2.1 Commitment to Privacy
MED7 Al Shifa Al Khaleeji Medical Center respects the privacy and confidentiality of patients, website visitors and users. Personal information will be handled in accordance with applicable UAE laws, DHA requirements and the Medical Center’s information governance procedures.
2.2 Information We May Collect
Depending on how the Website is used, information may include name, telephone number, email address, appointment or enquiry details, communication preferences and information voluntarily submitted through forms. Where healthcare information is submitted, it may include sensitive health-related information.
2.3 How Information Is Used
Information may be used to respond to enquiries, arrange and manage appointments, communicate with patients, provide requested services, maintain appropriate records, improve services and meet legal or regulatory obligations.
2.4 Health Information
Health information is sensitive. Users should provide only information reasonably necessary for the purpose of the communication and should avoid submitting detailed medical information through public website areas or unsecured channels.
2.5 Disclosure
Information may be disclosed where necessary for healthcare delivery, authorized service providers, legal or regulatory requirements, patient safety, or other purposes permitted by applicable law. Information will not be disclosed for unrelated purposes without an appropriate lawful basis or consent where required.
2.6 Data Security
The Medical Center applies reasonable administrative, technical and organizational measures to protect information. No internet transmission or electronic storage system can be guaranteed to be completely secure.
2.7 Cookies and Website Technologies
The Website may use cookies or similar technologies to support functionality, security, analytics or user experience. Where required, applicable consent and controls will be provided.
2.8 External Services
Appointment systems, maps, analytics, messaging tools, social-media platforms or other third-party services may process information according to their own terms and privacy policies.
2.9 Retention
Information will be retained for periods appropriate to the purpose for which it was collected and to applicable legal, clinical and regulatory record-retention requirements.
2.10 Privacy Requests
Users may contact the Medical Center regarding applicable privacy questions or requests. Requests will be handled subject to applicable law, patient-record requirements and identity verification where appropriate.
2.11 Policy Updates
This Privacy Policy may be updated when necessary to reflect legal, regulatory, operational or technical changes.