Everything you need before you walk in.

New patients

On your first visit you will be registered at the front desk and issued a Unique ID. Keep it — it is how the center finds your records on every subsequent visit, across every department.

Returning patients

Give the front desk your Unique ID and the mobile number you registered with. If you have lost it, your registered mobile number is usually all they need.

What to bring

Your original Emirates ID. Not a photograph, not a photocopy — the original.

Also useful: your insurance card, any medication you take (or photographs of the boxes), and previous reports or scans. Old ones still count and sometimes save a repeat scan.

Appointment timing

Arrive approximately 15 minutes before your appointment time so registration is complete before your slot begins.

Walk-ins

Walk-in patients are welcome. Patients with appointments may be seen first, so booking ahead usually means less waiting.

Urgent walk-ins

Urgent cases are assessed by the nursing team and prioritised by clinical urgency rather than arrival order.

This is not an emergency department. In an emergency, call 998 or go directly to the nearest hospital emergency department.

Insurance

Contact the front desk before your visit to confirm coverage, eligibility and any co-payment. See Insurance for how the process works.

Accessibility

The center spans several floors. The main entrance is on the ground floor, and a second entrance on the first floor is reached by the lift.

Wheelchair assistance is available through the front desk. Mention it when you book so it is ready when you arrive rather than arranged on the spot.

Parking

Parking is available in front of the clinic (zone 124AP) and next to the mosque (zone 124DP), with more paid parking behind the building. Parking in Deira is busiest in the evenings — allow extra time after 6:00 PM.

By metro, Al Rigga and Abu Baker Al Siddique stations are both within easy reach.